PATCH: ../troubleTicket
| Field Name | Type | Mandatory | Description |
|---|
| Id | String | Yes | ATT Ticket Number |
| Externalld | String | Yes | External system reference |
| Note | Complex Type | Yes | Ticket Comments |
| relatedEntity | Complex Type | Yes | Impacted Product Id/Name, circuit id/name |
| relatedParty | Complex Type | Yes | Party id/Name |
| troubleTicketRelationship | Complex Type | Yes | A list of trouble ticket relationships |
Response
| Code | Status |
|---|
| 200 | Updated |
| 400 | Bad Request |
| 401 | Unauthorized |
| 403 | Forbidden |
| 404 | Not Found |
| 405 | Method Not Allowed |
| 409 | Conflict |
| 500 | Internal Server Error |
{
"id": "string",
"externalld": "string",
"note": [
{
"text": "string",
"@type": "comments"
}
],
"relatedEntity": [
{
"id": "string",
"name": "string",
"@referredType": "string"
}
],
"relatedParty": [
{
"id": "string",
"name": "string",
"@referredType": "string"
}
],
"troubleTicketRelationship": [
{
"id": "string",
"relationshipType": "string"
}
]
}
Modify Trouble Ticket Example
{
"id": "${ID}",
"status": "10",
"note": [
{
"text": "ATT investigating potential impacts",
"@type": "comments"
}
],
"relatedEntity": [
{
"id": "${Product_ID}",
"@referredType": "ProductID"
}
],
"relatedParty": [
{
"id": "${OAP_ID}",
"name": "${OAP_Name}",
"@referredType": "RelatedParty"
}
]
}